Mihaela Monica Dabici11233 S AVE G    ·    Chicago, Illinois 60617    ·    This email address is being protected from spambots. You need JavaScript enabled to view it.   · 773-527-8662

Qualifications Summary

Highly personable Customer Service Professional with over seven years of experience in account management, claims and sales processing, and call-center operations. Talented for identifying customer needs and presenting appropriate company product and service offerings. ¨          Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. ¨          Expertise in resolving escalated customer service issues.¨          Secured numerous company achievement awards for delivery of exceptional customer service.¨          Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).



Professional Experience

Marshall Field’s                                                                                                 1999 -  2006
Customer Care Manager

            Receiving calls from customers

            Assisting customers with furniture issues

            Resolve problems with credits, billing and collection issues

            Schedule deliveries and shop repair

           Answer and resolve supervisor calls.


            Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.


          Achieve perfect score on all phone monitors through tenure

           Received Customer Service Award for outstanding track  record of positive customer feedback. .     

Compass Equipment Finance                                2006-present

 Finance and Recovery Manager  

             Receiving and processing payments for all customer accounts

             Issue the company bills and expenses on monthly bases

             Generating, creating and submitting credit report the accounts to credit bureau

             Establishing new accounts for new leases for trucks and trailers

             Title and registration paperwork processing

             Driver’s daily logs processing (scanning)


                Education and Training

Electromotor   Timisoara  Romania

                                                       Graduated with honors.  

Bilingual: Speak English and Romanian as a second language.