Qualifications SummaryHighly personable Customer Service Professional with over seven years of experience in account management, claims and sales processing, and call-center operations. Talented for identifying customer needs and presenting appropriate company product and service offerings. ¨ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. ¨ Expertise in resolving escalated customer service issues.¨ Secured numerous company achievement awards for delivery of exceptional customer service.¨ Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
Professional ExperienceMarshall Field’s 1999 - 2006
Customer Care Manager
Receiving calls from customers
Assisting customers with furniture issues
Resolve problems with credits, billing and collection issues
Schedule deliveries and shop repair
Answer and resolve supervisor calls.
Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
Achieve perfect score on all phone monitors through tenureReceived Customer Service Award for outstanding track record of positive customer feedback. .
Compass Equipment Finance 2006-presentFinance and Recovery Manager
Receiving and processing payments for all customer accounts
Issue the company bills and expenses on monthly bases
Generating, creating and submitting credit report the accounts to credit bureau
Establishing new accounts for new leases for trucks and trailers
Title and registration paperwork processing
Driver’s daily logs processing (scanning)
Education and Training
Electromotor Timisoara RomaniaGraduated with honors.
Bilingual: Speak English and Romanian as a second language.